Total Quality

PROFESSIONAL PROGRAM IN TOTAL QUALITY MANAGEMENT        

Course aims:

This course provides a comprehensive understanding of Total Quality Management – what it is, the benefits, how it can be used and how to embed quality right across the organization.

The program will provide participants with leading insights and knowledge on what it takes to achieve and cultivate sustainable world-class quality standards. It will also give them the practical skills and tools necessary to develop and implement successful total quality management systems.

By the end of this four days’ course, participants will be able to:

• Have a comprehensive understanding of Total Quality Management
• Identify TQM benefits
• Understand how TQM can be used and how to embed quality right across the organization.
• Practice skills and tools necessary to develop and implement successful total quality management systems.

COURSE TOPICS:

• Quality, Basic Concepts
• Historical Philosophies of Quality
• Elements of TQM & Implementation
• Process Management
• Data Collection Strategies
• The Seven TQM Tools
• Lean Management
• The Cost of Quality
• Developing Quality Culture
• Strategic Quality Planning
• Product Design & Development
• Quality Management Awards and Framework

Course duration: 30 hrs (5-days)

Upon successful completion of the course, participants will be conferred the PROFESSIONAL CERTIFICATE IN TOTAL QUALITY MANAGEMENT (TQM) by the Global Quality Council (GQCO).