Education & Learning

ISO 21001, Educational Organization Management Systems,

is published international standard by the International Organization for Standardization, and released in early 2018. It is intended provide a common management tool for organizations providing educational products and services capable of meeting learner and other customer requirements and needs.

It is a stand-alone management system standard, based on ISO 9001 (without being a sector application), and aligned with other ISO management system standards through the application of the High Level Structure.

ISO 21001 focuses on the specific interaction between an educational organization, the learner, customers and other relevant interested parties.

ISO 21001 specifies requirements for an Educational Organization Managements System (EOMS) when such an organization:

1. needs to demonstrate its ability to consistently provide, share and facilitate the construction of knowledge to learners conforming with applicable statutory and regulatory requirements
2. aims to enhance satisfaction of learners, other customers, and personnel through the effective application of its EOMS, including processes for improvement of the system.

All requirements of ISO 21001 are generic and intended to be applicable to all educational organizations that provide, share and facilitate the construction of knowledge to learners through teaching, training or research, regardless of type, size and product and service provided. The standard therefore applies to the management system of any organization which utilizes a curriculum to provide, share and transfer knowledge.