CCO
Certified Chief Customer Officer (CCO)
Certified Customer Service Manager (CSM)
GQCO defines customer service as
Quality customer service involves providing efficient, quick, and friendly service to customers as well as building strong relationships with them. It also entails responding to customers’ issues in time and handling any complaints swiftly. This is achieved by understanding customers’ needs and meeting them, ensuring quality product design, and offering customers several options for communicating and contacting customer service.
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy, enjoyable experience with your brand. But customer service is more than solving a customer’s problems and closing tickets. Today, customer service means delivering proactive and immediate support to customers anytime on the channel of their choice — phone, email, text, chat, and more. Customer service is so important that it is now considered a strategic function for organizations across industries. Three-quarters of agents say their company views them as customer advocates and brand ambassadors.
The customer is anyone who is impacted by the product or process delivered by an organization. Therefore, all organizations have two types of customers: External & Internal customers.
External customer: The end user as well as intermediate processors. Other external customers may not be purchasers but may have some connection with the product.
Internal customer: Other divisions of the company that receive the processed product.
However, the product is the output of the process carried out by the organization. It may be goods (e.g. automobiles, missile), software (e.g. a computer code, a report) or service (e.g. banking, insurance)
Then, by earning Certified Chief Customer Officer (CCO) and/or Certified Customer Service Manager (CSM) certifications candidates demonstrate that they have mastered the Customer Service body of knowledge, obtained the skills of operations management, and committed to GQCO core values and code of ethics.
CERTIFICATION PREPERATION
If you are studying in order to prepare for the exam; GQCO provides candidates with training sessions for many of the exam questions. GQCO also provide thorough training for the exam modules using its learning system through authorized training providers and prometric centers worldwide.
RECRTIFICATION
Once you have passed the exam and received your certificate, you will need to stay up to date on developments in quality and process management practices. To prove you have maintained and updated your customer service management knowledge and skills, GQCO requires that you recertify every 4 years. (please refer to recertification for more info)
CERTIFICATION REQUIRMENTS
- Certified Chief Customer Officer (CCO) for Senior Executives with 8+ years’ senior management experience.
- Certified Customer Service Manager (CSM) for 7+ Years of on-the-job experience in customer service.
- A passing score min 60% on the Examination.
- Bachelor Degree or higher in appropriate
- A Minimum of 25 hours of approved training.
For more information about certification process and/or examination delivery options, including online, remote proctored examination, please Contact us
