CSP
CERTIFIED CUSTOMER SERVICE PROFESSIONAL (CSP)
The Certified Customer Service Specialist (CSS) / Certified Customer Service Professional (CSP) program equips participants with the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organizations you will take away up to date information needed to succeed in your workplace. CSPN’s world class certified facilitators have delivered to hundreds of participants globally. Their engaging delivery style, personal anecdotes and personal approach to training is unparalleled to any other.
Earning the CSP designation elevates your standing in the discipline of customer service.
Certification Benefits
Your organization can benefit from CSP Certification in many ways:
- Professional level customer service skills and expertise for staff
- Recognition for achieving your designation as a Client Service Specialist or Professional
- Development of high customer service standards within your organization
- Leadership growth for your organization
- Assessment and standardization of best practices
Join the many organizations who have completed CSP Certification to raise awareness of and provide exceptional service to their customers.
Purpose of Continuous Professional Development
Members must participate in Continuing Professional Development activities that will contribute to their skills, performance, and knowledge. Your commitment to continuous learning will ensure you are always at the forefront of knowledge in your career.
CERTIFICATION REQUIREMENTS
- Minimum Bachelor’s Degree plus three qualifying years of work experience
- Candidates who possess a valid certification with similar education and experience requirements may meet the education and experience criteria without the submission of transcripts.
- Full time professional customer service experience acceptable. Requires position duties with 50% or greater customer service related activities.
- Pass the Certification Exam
CSP EXAMINATION DETAILS
The comprehensive online CSP examination consists of 200 objective and true / false questions covering the following topics:
- Foundations of Service
- Human Dynamics
- Customer Interaction
- Employer Development
- Application Scenarios
Upon registering for the CCSP exam, you may take the exam immediately or anytime within 30 days of registration.
Candidates have 120 minutes (two hours) to complete the exam. Once started, the exam may not be paused at any time.
Please ensure you have a stable internet connection, as is required to complete and submit the exam.
Once completed, the exam will be system-scored and immediately provide a result of “Pass” or “Fail.” A score of 75% or more is required to pass the exam.
If a candidate fails the exam they may retake it by re-registering and paying the exam fee. There is no limit on the number of times a candidate may take the exam. Please visit the Retake Policy page for more information.
The CSP Certification is valid for a period of three years. Renewal is then available.
AWARD OF CERTIFICATION
Upon successful completion of the certification requirements, the participants will be conferred the Certified Customer Service Professional (CSP®) by GQCO
For more information about examination delivery options, including online, remote proctored examination, please Contact us
